Customer Care Page Cover

We are here 
for you.

Customer Care

Tel. (+39) 045 834 1686 | email: support@progettoquid.com
dal Mon-Fri, 8:30 am - 5:00 pm

we respond within 24/48 hours excluding holidays

We are here for you!
Contact us to receive information on the products and the conditions of sale of the shop, technical problems relating to the site, changes/returns, information relating to shops and retailers, to be put in contact with other departments.
CONTACT US

FAQ

  • HOW A PROMO CODE WORKS

    A discount code is a voucher that is provided to take advantage of special promotions. The conditions for obtaining this code will be communicated to you via a specific communication or during particular events. All you have to do is enter the code in the “Promo Code” field on the “Checkout” order conclusion page: the discount will be calculated and displayed automatically.

  • HOW DO I KNOW IF MY PURCHASE WAS SUCCESSFUL

    After completing the payment you will receive an order confirmation email to the email address you indicated during the purchase. The email will hold the order summary with all the details.

  • HOW TO CONTACT CUSTOMER SERVICE

    For any information, doubts and problems you can contact our Customer Service, just go to the Contacts page

  • HOW TO MAKE A PRODUCT CHANGE

    If you wish to change the size and/or color of the item, you can do it within fourteen (14) days after receiving the product purchased on www.progettoquid.com, by requesting a return and placing a new order. For more information, see our return policy here.

     

  • PAYMENT METHODS

    You can pay for your orders with Paypal, credit card via Paypal and bank transfer.

    The payment methods are made available directly by the system and we cannot change them in any way.

    If you need to receive an invoice, contact our customer service.

  • RETAILERS IN MY AREA

    Progetto Quid garments are sold in our own stores in Vallese di Oppeano (Verona) and Cadriano dell'Emilia (Bologna) and exclusively online on our website. You can find the complete list of all stores here.

  • SHIPPING TIMES

    Standard delivery takes between 1 and 3 working days, calculated from the moment the package leaves our warehouse (excluding weekends and holidays).

    When the package is shipped from our warehouse you will receive a shipping confirmation email.

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