Customer service policy
- Shipping Info
- Returns & Exchanges
- Returning an item – Withdrawal right
Quid gives its customers the guarantee “Satisfaction or Your Money Back”. We hope you are always pleased with your purchase, but should you change your mind, here is what you can do to return an item. In accordance with art. 52 of D. Lgs. of 6 September 2005, No. 206 (“Consumer code”), you can avail yourself of the withdrawal right within fourteen (14) days of receiving the item purchased on shop.progettoquid.com.
Exercising this right is simple, just follow the procedure below:
- Send an e-mail to the address [email protected] within 14 days of receiving the item and fill the “Return Form” you will receive.
- Then, send the item, together with the “Return Form”, via mail or express courier to the following address:
COOPERATIVA SOCIALE QUID
Via della Consortia 4
37127 Verona (VR)
Italia
Withdrawal right is correctly exercised if the following conditions are observed:
- The items must not have been used, worn, washed or damaged;
- The identification tag must still be attached to the item;
- The item must be properly packed in its original packaging, in perfect conditions (not ruined, damaged or dirty) and along with all the eventual accessories and documentation.
- The item must be sent together with the Transport Document (present in the original package) to allow Progetto Quid to identify the customer (order number, name, surname and address).
If you complied with all the required conditions, Quid — in accordance with art. 56 of the Consumer Code — will fully refund you the cost of the purchased item.
You will receive your refund only after Quid will have received the returned item and checked all the required conditions are complied with.
The actual time for the credit or reimbursement of the paid sum will depend on the selected payment method.
If you wish to exchange the purchased item, you can return it within fourteen (14) days of receiving the product.
To do so, you need to send an email to [email protected] and fill out the “Return Form” which will be sent to you.
In the case of Returns, the cost of shipping costs is borne by the customer, who must send the product with a traceable shipment, together with the completed “Return Form”, to the following address:
COOPERATIVA SOCIALE QUID
Via della Consortia 4
37127 Verona (VR)
Italia
The return can be exercised if the conditions set out in the “Right of withdrawal” are fully respected.
Following inspection of the return, we will refund the amount, according to the same method with which the item was purchased. In case of payment by bank transfer we will credit the amount back to the same account and to the same holder: in the “Return Form” please indicate the requested details.